FAQ

Shipping and Processing

Processing time is currently 5-7 days depending on the detail of your product.

Shipping:

  • Canada (2-8 Business Days)
  • United States (3-10 Business Days)

We are currently not shipping outside of CAN/US, but we hope to soon!

Returns & Exchanges

Due to hygiene and safety reasons, we cannot accept returns or exchanges on earrings. However, if your order arrives damaged or there is an issue with your purchase, please reach out within 14 days of delivery, and we will be happy to find a solution. Your satisfaction means the world to us; we’re here to help!

Refund Policy

We want you to love your purchase! If your order arrives damaged or an item breaks, we’re happy to offer a refund or replacement. To process your request, please provide clear photos of the damaged item and packaging within 14 days of delivery. Feel free to reach out—we’re here to make things right!

Custom & Wholesale Orders

We are not currently accepting custom or wholesale orders.

How Can I Best Care For My Polymer Clay Jewelry?

Thank you for choosing handmade polymer clay jewelry! With proper care, your pieces can last for years. Follow these tips to keep your jewelry looking its best:

1. Wear with Care

  • Avoid wearing your jewelry while swimming, showering, or exercising. Water and sweat can weaken metal components.
  • Handle your jewelry gently, especially delicate or detailed designs.

2. Cleaning

  • Use a soft, damp cloth to wipe your pieces clean. Avoid harsh chemicals, alcohol, or acetone, as they can damage the clay.
  • For metal findings, use a jewelry polishing cloth if needed.

3. Storage

  • Store your pieces in a clean, dry place away from direct sunlight.
  • Use a jewelry box or soft pouch to prevent scratches and minimize exposure to air and moisture.

4. Avoid Heat and Chemicals

  • Keep your jewelry away from direct heat sources like radiators or hairdryers.
  • Avoid perfumes, lotions, and makeup near your jewelry to prevent residue buildup.